Terms & Conditions

Effective date: January 1, 2026

1. Acceptance of Terms

By accessing or using DonorsBase(the “Service”), provided by Orthoplex Solutions(“we,” “us,” or “our”), you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use the Service.

2. Description of Service

DonorsBase is a donor management platform designed for nonprofit organizations. It provides tools for tracking donors, managing donations, processing payments through third-party gateways, generating tax summaries, and related fundraising activities. Features and availability may change at any time at our discretion.

3. Account Registration

You must create an account to access the Service. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized access.

4. Subscription & Billing

Certain plans are offered on a subscription basis. Billing occurs monthly in advance. Plan limits are based on the number of active donors in your account. Exceeding your plan's donor limit may require an upgrade. All fees are non-refundable except as required by applicable law or at our sole discretion. We reserve the right to change pricing with 30 days' notice.

5. Payment Processing

DonorsBase integrates with third-party payment processors (Stripe, PayPal, and Authorize.net). Payment processing is subject to the terms and privacy policies of those processors. We do not store full payment card numbers on our servers. You are responsible for ensuring your use of payment processing complies with applicable law, including PCI-DSS requirements.

6. Acceptable Use

You agree not to use the Service to: (a) violate any applicable laws or regulations; (b) transmit fraudulent, misleading, or deceptive content; (c) infringe any intellectual property rights; (d) harvest or collect personal data without authorization; (e) introduce malware or attempt unauthorized access to our systems; or (f) use the Service for any purpose other than legitimate nonprofit fundraising and donor management.

7. Data Ownership

You retain ownership of all donor data, donation records, and other content you upload to the Service. You grant us a limited license to store, process, and display your data solely to provide and improve the Service. We do not sell your data to third parties. Upon account termination you may export your data; we will retain it for 30 days before deletion.

8. Intellectual Property

The Service, including its design, code, trademarks, and content (excluding your data), is owned by Orthoplex Solutions and protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written consent.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ORTHOPLEX SOLUTIONS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE THREE MONTHS PRECEDING THE CLAIM.

11. Termination

Either party may terminate these Terms at any time. We may suspend or terminate your access immediately for breach of these Terms. Upon termination, your right to use the Service ceases and we may delete your data after the 30-day retention period described above.

12. Governing Law

These Terms are governed by the laws of the jurisdiction in which Orthoplex Solutions operates, without regard to conflict-of-law principles. Any disputes shall be resolved exclusively in the courts of that jurisdiction.

13. Changes to These Terms

We may update these Terms at any time. We will notify you of material changes by posting the new Terms on this page and updating the effective date. Continued use of the Service after changes constitutes acceptance of the revised Terms.

14. Contact

For questions about these Terms, contact us at support@donorsbase.com or visit https://orthoplexsolutions.com.